Shonique Farquharson
Nassau
Summary
Dynamic leader with a proven track record at Caerula Mar Club, adept in operations management and staff development. Excelled in elevating customer satisfaction and driving sales growth through strategic marketing and team motivation. Skilled in budget management and MS Office, consistently achieving high customer satisfaction ratings by leveraging feedback for continuous improvement.
Overview
18
18
years of professional experience
Work History
Assistant General Manager / Guest Services Manager
Caerula Mar Club
10.2020 - Current
- Managed departments budget
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Reservations Manager
Sandyport Beach Resort
08.2017 - 10.2020
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Assistant Front Office Manager
Hilton at Resorts World Bimini
07.2016 - 07.2017
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Manages thirty three employees
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Resolved all guest concerns
Duty Manager
Sky Bahamas Airline
12.2012 - 07.2016
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Resolve all passenger concerns
- Supervised and coordinated team to provide guidance and support and maximize performance
- Ensure flight manifest was correct and pilots received it in a timely manner
Hotel Manager
The Cove & Reef Atlantis
02.2007 - 07.2009
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed over 50 employees
Education
Associate of Applied Science - Business Administration And Management
Penn Foster
OnlineSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Recruiting
- MS Office
- Budget Management
- Training and development
Timeline
Assistant General Manager / Guest Services Manager
Caerula Mar Club
10.2020 - Current
Reservations Manager
Sandyport Beach Resort
08.2017 - 10.2020
Assistant Front Office Manager
Hilton at Resorts World Bimini
07.2016 - 07.2017
Duty Manager
Sky Bahamas Airline
12.2012 - 07.2016
Hotel Manager
The Cove & Reef Atlantis
02.2007 - 07.2009
Associate of Applied Science - Business Administration And Management
Penn Foster
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