At Nepal Investment Mega Bank Ltd, I excelled in enhancing client satisfaction and bank profitability by leveraging my expertise in customer service and cross-selling. Known for resolving complex issues with creative thinking, I consistently met sales targets, significantly contributing to branch success. My skills in risk management and relationship building have been pivotal in fostering trust and loyalty among clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Simrita Karki
customer service and cashier
Doha
Summary
Overview
10
years of professional experience
Work History
Nepal Investment Mega Bank Ltd
Banker
06.2014 - 10.2024
Job overview
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Generated monthly reports on customer activity and customer feedback.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Brilliant Multiple CampusKathmandu, Nepal
Bachelor of Arts from Economics
04-2018
University Overview
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Cross-selling expertise
- Consumer Banking
- Team Coaching and Training
- Customer Education
- Risk management policies
- Know Your Customer
- Foreign Exchange
- Anti-Money Laundering
- Account openings
- ATM balancing
- Currency Exchanges
- Check Cashing and Withdrawals
- Balance Transfers
- Qualifying Customers
- Teller Support
- Branch operations
- Operations Management
- Documentation skills
- Educating clients
- Teller experience
- Customer Relationship Management
- Developing customer relationships
- Customer Service-Oriented
- Analytical Thinking
Languages
Nepali
Native language
English
Advanced
C1
Certification
Customized training for Sr Assistant March 2013
Cash operations & Negotiable Instruments August 2015
Customer Relationship Management September 2017
Customer Service Excellence March 2019
Foreign exchnge Management/ Regulatory Aspect January 2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Work from home optionPaid sick leaveWork-life balanceFlexible work hoursPersonal development programsTeam Building / Company RetreatsTimeline
Banker
Nepal Investment Mega Bank Ltd
06.2014 - 10.2024
Brilliant Multiple Campus
Bachelor of Arts from Economics
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