Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siraj Masal

Kathmandu

Summary

IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

21
21
years of professional experience

Work History

Senior IT Support Engineer

WorldLink Communications Pvt. Ltd.
03.2021 - Current

1. Provide advanced technical support for internal IT systems and network infrastructure.

2. Resolve complex issues related to internet connectivity, routers, switches, and other networking equipment.

3. Implement and manage firewalls, routers, switches, and other network devices.

4. Analyze network logs and performance metrics to identify root causes of problems.

5. Ensure the stability and security of IT systems within the ISP environment.

6. Stay informed about emerging cybersecurity threats and implement preventive measures.

7. Provide training and mentorship to junior IT support staff within the corporate department.

Customer Service Supervisor

Qatar-UAE Exchange / Unimoni Exchange
05.2013 - 11.2019

1. Interact with customers in person, over the phone, or via online platforms to facilitate currency exchange and international money transfer transactions.

2. Assist customers with international money transfers using platforms such as Express Money, Western Union, and bank transfers.

3. Conduct currency exchange transactions, buying and selling foreign currencies according to current exchange rates.

4. Stay informed about current currency exchange rates, fees, and terms for international money transfer services.

5. Follow established procedures to verify customer identities and adhere to anti-money laundering (AML) guidelines.

6. Promote loyalty programs or special promotions to enhance customer engagement.

7. Participate in training programs to enhance knowledge and skills.


IT Technical Support Representative

WorldLink Communications Pvt. Ltd.
03.2010 - 02.2013

1. Provide timely and efficient technical support to customers experiencing internet connectivity issues.

2. Assist customers in troubleshooting and resolving network problems.

3. Diagnose and resolve issues related to internet connectivity, router configurations, and network settings.

4. Escalate complex technical issues to higher-level support or network engineering teams when necessary.

5. Communicate technical solutions in a clear and understandable manner to customers.

6. Update customers on the status of their reported issues and provide follow-up assistance.

7. Collaborate with internal teams, including network engineers, customer service representatives, and field technicians, to address customer concerns effectively.

Senior Data Entry Operator

NMB Bank Ltd.
07.2008 - 02.2010

1. Accurately input and update data related to Initial Public Offerings (IPOs) into the designated software system.

2. Ensure all information entered is complete, accurate, and adheres to the bank's standards.

3. Collaborate with teams to obtain missing or unclear information.

4. Implement quality assurance measures to minimize errors in data entry.

5. Communicate effectively to resolve discrepancies and ensure data accuracy.

6. Work within specified timelines to meet deadlines for data entry tasks.

7. Prioritize tasks effectively to ensure timely completion.

Computer Operator

Connection Yellow Page
01.2007 - 06.2008

1. Update and maintain the Yellow Pages database with accurate and current information.

2. Modify and organize data entries to ensure completeness and correctness.

3. Regularly review and clean up the database to eliminate outdated or inaccurate information.

4. Edit and modify business listings, ensuring that they adhere to the required format and guidelines.

5. Add new listings and remove obsolete ones from the Yellow Pages directory.

6. Verify the accuracy of business information through direct communication with businesses or by utilizing online resources.

7. Stay informed about regulations related to data privacy and directory services.

Computer Operator

Gorkhapatra Sansthan
05.2003 - 04.2008

1. Create visually appealing layouts and designs for printed or digital media.

2. Use Adobe PageMaker and InDesign to arrange text, images, and other visual elements on a page.

3. Choose and manipulate fonts to enhance the readability and aesthetic appeal of the content.

4. Incorporate and edit images to complement the overall design.

5. Prepare designs for printing, ensuring they meet prepress requirements.

6. Work closely with writers, editors, and other team members to understand design requirements.

7. Ensure accuracy and precision in design elements, including spacing, alignment, and consistency.

Education

Associate of Science - Physical Sciences

Amrit Science Campus
Thamel, Kathmandu, Nepal
11.2007

High School Diploma -

Everest Higher Secondary Boarding School
Galkopakha, Kathmandu
08.2001

Skills

  • Virtualization Technologies
  • Time Management
  • Disaster Recovery Planning
  • Cloud Computing Expertise

Languages

Nepali
Native language
English
Advanced
C1
Hindi
Upper intermediate
B2

Timeline

Senior IT Support Engineer

WorldLink Communications Pvt. Ltd.
03.2021 - Current

Customer Service Supervisor

Qatar-UAE Exchange / Unimoni Exchange
05.2013 - 11.2019

IT Technical Support Representative

WorldLink Communications Pvt. Ltd.
03.2010 - 02.2013

Senior Data Entry Operator

NMB Bank Ltd.
07.2008 - 02.2010

Computer Operator

Connection Yellow Page
01.2007 - 06.2008

Computer Operator

Gorkhapatra Sansthan
05.2003 - 04.2008

Associate of Science - Physical Sciences

Amrit Science Campus

High School Diploma -

Everest Higher Secondary Boarding School
Siraj Masal