SMARIKA RAI

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Maintained transaction security by verifying payment cards against identification.

GUEST RELATION

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Maintained consistent positive customer feedback.
• Motivated and rewarded employees to improve engagement.
• Surveyed guests to check for areas in need of improvement.

HUMAN RESOURCE

• Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
• Developed strong written and verbal communication skills.

• Maintained stock levels of cups, lids, straws and condiments throughout shift.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

• Prepared and expedited food orders to support waitstaff and other team members.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.

• Maintained supply levels in counter and customer areas to meet typical demands.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Recommended products based on solid understanding of individual customer needs and preferences.