Football & Music
Som Nath Dahal
Assistance F&B Manager
Biratnagar,P1
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. including competitive offerings, Customer-focused professional with successful Number year career in hospitality Industry sector. Dynamic successful planning Skill and Skill in busy business environment. excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team & achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. leading and motivating teams. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training. monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Assistance F&B Manager
AC Hotel By Marriott Penang
Penang , Pinang Pulau
12.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- supervise other staff members. Customer service - to interact with customers regularly.
- greeting them and addressing their complaints.
- Analytical skills - to assist in the day-to-day logistics of food service and to increase productivity and reduce costs.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Banquet Manager
Ritz Carlton Hotel
Kuala Lumpur , Selangor
03.2018 - 03.2020
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Managed budgeting and invoicing for both large and small-scale events.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Liaised with venue management to monitor logistics and timelines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions for Number-person event.
- Supervised and mentored kitchen and serving staff.
- Performed cost-benefit analysis for corporate and social events.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
Banquet Supervisor
Ritz Carlton Hotel
Kuala Lumpur , Selangor
02.2016 - 02.2018
- Directed and managed banquet functions for Number-person event.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Interpreted instructions to schedule and set up events to client specifications.
- Performed cost-benefit analysis for corporate and social events.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
- Served consistent portions following recipes and control standards.
- Monitored food inventory and supplies to prevent waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Banquet Captain
Ritz-Carlton
Kuala Lumpur , Selangor
02.2016 - 01.2018
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Performed cost-benefit analysis for corporate and social events.
- Managed budgeting and invoicing for both large and small-scale events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Liaised with catering department about event changes and implemented requested adjustments.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served meals to customers according to established guidelines.
Banquet Server
Ritz-Carlton
Kuala Lumpur , Selangor
02.2014 - 01.2016
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Set up banquet tables and chairs based on event requirements.
- Adhered to all health and safety regulations while serving food and beverages.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Replenished condiments and other supplies at tables and service bars.
- Inspected dishes and utensils for cleanliness.
- Assisted customers in selecting menu items, answering questions and providing general information.
Education
Shree Singha Bahini Secondary School
East Nepal Tearathum Myanglung Campus Tearathum
East Nepal Myanglung Tearathum 06.2006 - 02.2008
Skills
Strategic planning
Additional Information
AWARDS
5 Star Annual Award for Excellence and Outstanding Quality in guest service for 2017 at The Ritz Carlton Hotel, Kuala Lumpur.
5 Star Award for Excellence and Outstanding Quality in guest service for 2017 at The Ritz Carlton Hotel, Kuala Lumpur.
5 Star Nominee Award for Excellence in guest service for 2017 at The Ritz Carlton Hotel, Kuala Lumpur.
5 Star Award for Excellence and Outstanding Quality in guest service for 2016 at The Ritz Carlton Hotel, Kuala Lumpur.
Excellence award for guest service for the year 2012 at The Grand Seasons Hotel, Kuala Lumpur
Contact number in Nepal +9779862823015 & +9779803535135
Contact number in Malaysia +60182688127
Whatapp number - +60182688127
Interests
Timeline
Assistance F&B Manager
AC Hotel By Marriott Penang
12.2023 - Current
Assistant Banquet Manager
Ritz Carlton Hotel
03.2018 - 03.2020
Banquet Supervisor
Ritz Carlton Hotel
02.2016 - 02.2018
Banquet Captain
Ritz-Carlton
02.2016 - 01.2018
Banquet Server
Ritz-Carlton
02.2014 - 01.2016
Myanglung Campus Tearathum
06.2006 - 02.2008
Shree Singha Bahini Secondary School
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