Stella Darling
Nassau
Summary
Accomplished Supervisor at Shell Gas Station with a proven track record in staff management and customer service excellence. Spearheaded initiatives that significantly improved team productivity and customer satisfaction. As an entrepreneur, demonstrated exceptional decision-making and negotiation skills, securing venture capital and building a loyal customer base. Skilled in training and mentoring, adept at driving process improvements.
Overview
21
21
years of professional experience
Work History
Supervisor
Shell Gas Station
07.2014 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
Entrepreneur
Samilo Gurls Beauty Supplies
02.2011 - 03.2013
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Secured significant venture capital funding, pitching to investors with compelling business plan and growth strategy.
Sales Clerk
Solomons Super Center
04.2004 - 03.2009
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
High School Diploma -
C.C Sweeting High School
Nassau BahamasSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Staff development
- Team building
- Processes and procedures
- Process monitoring and improvement
- Negotiation
- Employee development
Timeline
Supervisor
Shell Gas Station
07.2014 - 01.2025
Entrepreneur
Samilo Gurls Beauty Supplies
02.2011 - 03.2013
Sales Clerk
Solomons Super Center
04.2004 - 03.2009
High School Diploma -
C.C Sweeting High School
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