SUMIK RAJ K.C.
Jr.Duty Officer
Bhaktapur
Summary
To pursue a dynamic and challenging career with an organization of repute, to add value to the organization which would offer opportunity to enhance professional skills while getting a high level of satisfaction and recognition. To understand the responsibilities which includes assisting coordinating and execution of the various assignments and act accordingly to finish the work effectively within deadlines.
A highly flexible term, innovative, quick learner and efficient personal. Cooperative, positive attitude, motivated, punctual, honest and hardworking. Obtained significant experience in administration work. Multitasking is my greatest strength. Maintaining good relation and able to communicate in fluent with public Ability of convincing people. Proficient computer skills in MS Office Package Maintain confidentiality of highly sensitive corporate and financial resources.
Overview
3
3
years of professional experience
Work History
Jr.Duty Officer
Sumik Raj K.C
11.2023 - Current
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Facilitated incident debriefs, incorporating lessons learned into future plans and strategies.
- Enhanced operational efficiency by streamlining communication processes within the team.
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Contributed to the successful execution of large-scale events through meticulous planning and coordination efforts.
- Improved overall security by developing comprehensive protocols and procedures for various scenarios.
- Coordinated with maintenance teams to address safety hazards and equipment malfunctions in a timely manner.
Kitchen Helper
QFX Cinemas
05.2023 - Current
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Logistic Executive
QFX Cinemas
05.2023 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Optimized transportation budget allocation by regularly evaluating carrier performance data and making informed decisions based on cost and service quality.
- Implemented a warehouse management system to optimize storage space utilization and improve order fulfillment accuracy.
- Oversaw supply chain vendor pricing, inventory management and stock distribution.
- Preserved existing fixed assets while issuing recommendations on strategic sourcing, new equipment purchases and process enhancements.
- Improved shipment tracking capabilities by integrating advanced technology solutions into existing logistics processes.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Managed department inventories to identify unusual activities, excesses and fluctuations.
Projectionist
QFX Cinemas
04.2023 - 05.2023
- Managed digital cinema systems effectively while transitioning from traditional film-based projectors to modern digital technology.
- Promoted a positive work environment by sharing knowledge with coworkers on best practices for successful projectionist performance.
- Ensured smooth transitions between films with timely print deliveries and accurate schedule coordination.
- Supported theater operations by managing inventory of film prints, organizing them for easy access and quick retrieval.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Maintained a clean and safe projection booth, adhering to safety regulations and industry best practices.
Customer Service Associate in Concession
Regal Cinemas Pvt.Ltd.
10.2021 - 04.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Fostered positive team environment, contributing to higher staff retention rates.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Jhilko Bakery
01.2023 - 03.2023
Education
BBS -
Bhaktapur Multiple Campus
Higher Secondary Examination (10+2) - undefined
Intensive International Academy
School Leaving Certificate (SLC) - undefined
Shree Surke Secondary School
Skills
Microsoft PowerPoint
Training
- Computer Basic Course
- Customer Service Training
- Fire Extinguisher and Safety Training
- Coffee Training
- BIB Training
Disclaimer
I declare that the details furnished here in above are true to the best of my knowledge.
Personal Information
- Father's Name: Krishna Bahadur Khatri
- Date of Birth: 08/12/96
- Gender: Male
- Marital Status: Single
Timeline
Jr.Duty Officer
Sumik Raj K.C
11.2023 - Current
Kitchen Helper
QFX Cinemas
05.2023 - Current
Logistic Executive
QFX Cinemas
05.2023 - Current
Projectionist
QFX Cinemas
04.2023 - 05.2023
Jhilko Bakery
01.2023 - 03.2023
Customer Service Associate in Concession
Regal Cinemas Pvt.Ltd.
10.2021 - 04.2023
Higher Secondary Examination (10+2) - undefined
Intensive International Academy
School Leaving Certificate (SLC) - undefined
Shree Surke Secondary School
BBS -
Bhaktapur Multiple Campus
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