Ms office
Susan Khadka
Accountant, Customer Service Representative
Pokhara,P4
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Junior Accountant
Bhirkot Pokhara Enterprises
07.2019 - 01.2023
- Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
Customer Service Representative
Vape Tekk Limited
02.2023 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
High School Diploma -
New Galaxy Higher Secondary School
Nadipur-03, Pokhara 04.2001 -
Skills
Paperwork Processing
Complaint resolution
Data Entry
Product Knowledge
Data Collection
Information Security
Credit adjustments
Technical Support
Administrative Support
Spreadsheets
Microsoft Office Suite
Problem-solving abilities
Sales closing
Quality Control
Order Fulfillment
Computer Proficiency
Order Processing
Critical Thinking
Payment Processing
Document Control
Customer Relations
Money handling abilities
Account Management
Software
IMS
Timeline
Customer Service Representative
Vape Tekk Limited
02.2023 - 09.2023
Junior Accountant
Bhirkot Pokhara Enterprises
07.2019 - 01.2023
High School Diploma -
New Galaxy Higher Secondary School
04.2001 -
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