Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

SUSAN MALLA

Liverpool,P3

Summary

Dynamic IT professional with a proven track record at Novelty Technology LLC, enhancing security and operational efficiency. Expert in AWS and Agile methodologies, I achieved 100% ISO 27001 audit readiness and automated processes, significantly improving onboarding efficiency. Strong communicator dedicated to driving team success and delivering impactful results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security and IT Operations Lead

Novelty Technology LLC
Charlotte
01.2024 - Current
  • Achieved 100% audit readiness for ISO 27001 by leading compliance control implementations and evidence management.
  • Improved employee onboarding/offboarding efficiency by 40% through automation of account provisioning and deprovisioning in Google Workspace, JumpCloud, and Jira.
  • Reduced security incident response time by 60% through automation in CloudTrail, GuardDuty, and Security Hub.
  • Increased Terraform and GitHub Actions CI/CD efficiency by 35%, reducing deployment time from hours to minutes.
  • Streamlined DevOps and IT Operations teams by managing Jira workflows and providing accurate, prioritized task breakdowns, improving sprint delivery consistency by 30%.
  • Boosted recovery speed by 50% through comprehensive BCP/DRP testing and implementation.

System & Security Administrator

Novelty Technology LLC
Charlotte
11.2022 - 01.2024
  • Decreased vulnerability exposure by 40% through regular security assessments using Nessus, Burp Suite, and Nmap.
  • Improved threat detection and response by 50% by deploying Wazuh SIEM and refining firewall rules.
  • Accelerated containerized deployment pipeline by 45% using Docker, GitHub CI/CD, and AWS ECS/Fargate.
  • Implemented MDM policies that resulted in 100% compliance for managed endpoints within 3 months.

IT Manager / System Administrator

Information Technology Concerns Pvt. Ltd
Tinkune
07.2020 - 10.2022
  • Led Network and System Administration teams to maintain 99.9% uptime across on-prem and cloud infrastructure.
  • Implemented Hyper-V virtualization and firewall solutions (MikroTik, Cisco, Sophos), reducing hardware costs by 30% and improving network security.
  • Deployed secure VPNs for remote teams, ensuring uninterrupted connectivity across locations.
  • Supervised IT staff and introduced SOPs, cutting IT support requests by 40% and improving operational consistency.
  • Managed IT procurement and vendor relations, reducing budget overhead by 20%.
  • Enforced security policies aligned with industry standards, strengthening endpoint protection and data integrity.

Education

Bachelors - Computer Engineering

National College of Engineering
Lalitpur, Nepal
11.2022

Skills

  • AWS
  • Docker
  • Agile Methodologies
  • Wazuh
  • Hyper-V
  • Windows Server
  • DHCP
  • VLAN
  • DNS
  • Ubuntu
  • Jumpcloud
  • GitHub CI/CD
  • Google Workspace Admin
  • Jira
  • Internal documentation
  • Terraform
  • Backup and Recovery
  • GDPR
  • AWS Fargate
  • Endpoint Administration
  • SSO
  • Burpsuite
  • Web Application Security Testing
  • ISO 27001
  • Stakeholder communication

Certification

  • ISO/IEC 27001:2022 Lead Auditor, Mastermind, 2025, View Certificate
  • HIPAA Security Training, hipaatraining.com, 2025
  • GDPR Foundations, Measured Collective, 2025

Languages

Nepali
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Security and IT Operations Lead

Novelty Technology LLC
01.2024 - Current

System & Security Administrator

Novelty Technology LLC
11.2022 - 01.2024

IT Manager / System Administrator

Information Technology Concerns Pvt. Ltd
07.2020 - 10.2022

Bachelors - Computer Engineering

National College of Engineering

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