SUSAN MALLA
Liverpool,P3
Summary
Dynamic IT professional with a proven track record at Novelty Technology LLC, enhancing security and operational efficiency. Expert in AWS and Agile methodologies, I achieved 100% ISO 27001 audit readiness and automated processes, significantly improving onboarding efficiency. Strong communicator dedicated to driving team success and delivering impactful results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security and IT Operations Lead
Novelty Technology LLC
Charlotte
01.2024 - Current
- Achieved 100% audit readiness for ISO 27001 by leading compliance control implementations and evidence management.
- Improved employee onboarding/offboarding efficiency by 40% through automation of account provisioning and deprovisioning in Google Workspace, JumpCloud, and Jira.
- Reduced security incident response time by 60% through automation in CloudTrail, GuardDuty, and Security Hub.
- Increased Terraform and GitHub Actions CI/CD efficiency by 35%, reducing deployment time from hours to minutes.
- Streamlined DevOps and IT Operations teams by managing Jira workflows and providing accurate, prioritized task breakdowns, improving sprint delivery consistency by 30%.
- Boosted recovery speed by 50% through comprehensive BCP/DRP testing and implementation.
System & Security Administrator
Novelty Technology LLC
Charlotte
11.2022 - 01.2024
- Decreased vulnerability exposure by 40% through regular security assessments using Nessus, Burp Suite, and Nmap.
- Improved threat detection and response by 50% by deploying Wazuh SIEM and refining firewall rules.
- Accelerated containerized deployment pipeline by 45% using Docker, GitHub CI/CD, and AWS ECS/Fargate.
- Implemented MDM policies that resulted in 100% compliance for managed endpoints within 3 months.
IT Manager / System Administrator
Information Technology Concerns Pvt. Ltd
Tinkune
07.2020 - 10.2022
- Led Network and System Administration teams to maintain 99.9% uptime across on-prem and cloud infrastructure.
- Implemented Hyper-V virtualization and firewall solutions (MikroTik, Cisco, Sophos), reducing hardware costs by 30% and improving network security.
- Deployed secure VPNs for remote teams, ensuring uninterrupted connectivity across locations.
- Supervised IT staff and introduced SOPs, cutting IT support requests by 40% and improving operational consistency.
- Managed IT procurement and vendor relations, reducing budget overhead by 20%.
- Enforced security policies aligned with industry standards, strengthening endpoint protection and data integrity.
Education
Bachelors - Computer Engineering
National College of Engineering
Lalitpur, Nepal11.2022
Skills
- AWS
- Docker
- Agile Methodologies
- Wazuh
- Hyper-V
- Windows Server
- DHCP
- VLAN
- DNS
- Ubuntu
- Jumpcloud
- GitHub CI/CD
- Google Workspace Admin
- Jira
- Internal documentation
- Terraform
- Backup and Recovery
- GDPR
- AWS Fargate
- Endpoint Administration
- SSO
- Burpsuite
- Web Application Security Testing
- ISO 27001
- Stakeholder communication
Certification
- ISO/IEC 27001:2022 Lead Auditor, Mastermind, 2025, View Certificate
- HIPAA Security Training, hipaatraining.com, 2025
- GDPR Foundations, Measured Collective, 2025
Languages
Nepali
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Security and IT Operations Lead
Novelty Technology LLC
01.2024 - Current
System & Security Administrator
Novelty Technology LLC
11.2022 - 01.2024
IT Manager / System Administrator
Information Technology Concerns Pvt. Ltd
07.2020 - 10.2022
Bachelors - Computer Engineering
National College of Engineering