Tanushka Chhetri
calgary,AB
Summary
I come from a customer-focused background with experience in retail, hospitality, and fast-paced service environments. I’ve worked as a server, sales associate, and crew member, where I interacted with customers daily, handled payments, took orders, and made sure people felt comfortable and supported. These roles taught me how to communicate clearly, stay calm under pressure, and work well with different teams. I’m reliable, quick to learn, and genuinely enjoy helping people, which is why I’m looking to continue growing in customer service–focused roles.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Retail sales associate
Urban Planet
Calgary, Canada
07.2025 - 12.2025
- Helped customers find clothing, sizes, and styles based on their needs
- Answered questions about products, prices, and promotions
- Operated the POS system and handled cash, card, and exchange transactions
- Maintained a clean, organized, and visually appealing sales floor
- Assisted with restocking, folding, and organizing merchandise
- Supported daily sales goals through friendly customer interaction
- Provided a welcoming and positive shopping experience
- Worked as part of a team to keep the store running smoothly during busy hours
- Handled customer concerns politely and escalated issues when needed
- Followed store policies and loss-prevention guidelines
Server
Dosa & Co.
Calgary, Canada
03.2025 - 06.2025
- Greeted customers warmly and created a comfortable dining experience
- Took accurate food and beverage orders and communicated them clearly to the kitchen
- Delivered food and drinks in a timely and organized manner
- Checked in with guests to ensure satisfaction and handled concerns politely
- Managed bills and processed cash, card, and digital payments accurately
- Maintained cleanliness of tables and dining areas
- Worked efficiently during busy hours while staying calm and professional
- Collaborated closely with kitchen staff and other servers to keep service running smoothly
- Followed food safety and hygiene standards
- Provided friendly, attentive service to encourage repeat customers
Crew Member
McDonald's
Calgary, Canada
11.2022 - 03.2024
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Provided fast, friendly service to customers at the front counter and drive-thru
- Took accurate orders and answered customer questions clearly
- Handled cash, card, and mobile payments with attention to accuracy
- Prepared and packaged food while following quality and safety standards
- Maintained cleanliness of workstations, dining areas, and equipment
- Worked efficiently during rush hours and high-volume periods
- Supported team members to keep service smooth and timely
- Followed company procedures and food safety guidelines
- Stayed calm and professional in a fast-paced environment
- Helped create a positive experience for every customer
Education
Diploma of Higher Education - Web design
Southern Alberta Institute of Technology
Calgary, Canada 09.2022 - 12.2024
Skills
- CUSTOMER SERVICE & PEOPLE SKILLS
- Customer service & guest support
- Clear verbal communication
- Active listening
- Handling customer questions and concerns
- Creating positive customer experiences
- De-escalating minor issues calmly
- Building rapport with customers RETAIL, HOSPITALITY & SERVICE SKILLS
- Order taking and service coordination
- Upselling and sales support
- Front counter and drive-thru service
- Table service and guest management
- Product assistance and recommendations
- Maintaining store and dining area standards CASH, POS & TRANSACTION SKILLS
- POS systems
- Cash handling and balancing
- Card and mobile payment processing
- Billing and checkout accuracy
- Handling exchanges and refunds WORK ETHIC & TIME MANAGEMENT
- Working efficiently under pressure
- Multitasking during busy hours
- Time management and prioritization
- Reliability and punctuality
- Adaptability in fast-paced environments TEAMWORK & PROFESSIONALISM
- Team collaboration
- Supporting coworkers during rush periods
- Following workplace policies and procedures
- Taking feedback positively
- Maintaining a professional attitude CLEANLINESS, SAFETY & ORGANIZATION
- Food safety and hygiene standards
- Maintaining clean workstations
- Store and dining area organization
- Following health and safety guidelines BASIC ADMIN & TECH SKILLS
- Basic computer skills
- Email communication
- Scheduling awareness
- Attention to detail
- Following instructions accurately
Languages
English
Advanced
Hindi
Advanced
Nepali
Native
Manipuri
Native
Affiliations
- Outside of work, I enjoy spending time on creative things and doing small projects that keep me curious and engaged. I like exploring new cafés and food spots, listening to music, and going on walks to clear my head. I also enjoy creating content and experimenting with visual ideas, which helps me stay detail-oriented and creative. I value quiet time to recharge but also enjoy being around people and having meaningful conversations.
Timeline
Retail sales associate
Urban Planet
07.2025 - 12.2025
Server
Dosa & Co.
03.2025 - 06.2025
Crew Member
McDonald's
11.2022 - 03.2024
Diploma of Higher Education - Web design
Southern Alberta Institute of Technology
09.2022 - 12.2024