Ternecka Wright
Nassau
Summary
With over 7 plus years of comprehensive experience across various business suites and administrative functions. Adept at managing complex schedules, coordinating office operations, and providing exceptional support to executives and teams. Proven ability to streamline processes, enhance organizational efficiency, and maintain high standards of professionalism. Seeking to leverage a strong background in business administration and a keen eye for detail to contribute effectively as an Office Assistant/Secretary. Committed to delivering outstanding support and facilitating smooth office operations in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate, Self Employed
Wright Rose Co. Baha
2021.11 - Current
- Effectively communicated with consumers via social mediums regarding queries ensuring smooth transaction.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers driving awareness of promotions and boosting sales conversion rates.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Managed cash transactions, ensuring accurate transactions and safeguarding against losses.
International Student Enrollment Coordinator
The Global Learning Exchange (GLX)
2023.05 - 2024.03
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Served as a liaison between applicants, admissions staff, financial aid representatives, and academic advisors for seamless registration experience.
- Helped students complete applications and navigate admissions processes.
- Reached out to applicants via calls, texts, emails and social media.
- Communicated details about available classes, materials and services.
- Guided students through application processes, ensuring all required documentation was submitted accurately and on time.
- Scheduled appointments with applicants to gather information and explain processes.
- Assisted clients with completion of applications and paperwork.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
Student Accounts Manager
Bahamas Institute of Business and Technology
2021.08 - 2021.11
- Managed diverse portfolio of student accounts, ensuring proper billing and timely payments.
- Reduced delinquent accounts through proactive communication and tailored payment plans.
- Monitored outstanding balances closely, taking action as needed to minimize delinquencies and maximize recoveries.
- Prepared detailed reports for management highlighting key metrics related to account statuses and collection efforts.
International Student Enrollment Advisor
DeVry University
2021.04 - 2021.08
- Finalized and processed enrollment applications.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Reached out to applicants via calls, texts, emails and social media.
- Analyzed enrollment trends and provided data-driven recommendations for adjustments in recruitment strategy.
- Developed targeted marketing materials that effectively communicated program benefits to prospective enrollees.
- Assisted students with completing applications and navigate admissions processes.
International Student Accounts Manager
DeVry University
2021.04 - 2021.08
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Developed comprehensive financial reports for stakeholders, ensuring transparency.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined goals.
- Contributed to team objectives in fast-paced environment.
Administrative Assistant
Bahamas Institute of Business and Technology
2019.09 - 2020.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Receptionist & Dr's Assistant
Nassau Orthopedics
2017.11 - 2019.01
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Ensured cleanliness for each patient's examination bed.
Monitoring Dispatcher
Security Systems International
2017.05 - 2017.11
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Sales Assistant
Tart Frozen Yogurt
2016.05 - 2016.10
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Representative
Petra's Universal Studio of Beauty
2015.04 - 2016.05
- Managed efficient cash register operations.
- Cultivated deep understanding of product features to respond to queries consumers may have.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor's Degree in Accounting Management -
DeVry University
Nassau, Bahamas2025
Associate Degree in Business Administration -
Bahamas Institute of Business & Technology
Nassau, Bahamas01.2019
High School Diploma -
Doris Johnson Senior High School
Nassau, Bahamas01.2014
Skills
- Microsoft Office
- Sales & Marketing
- Fundamentals of Accounting
- Business Communication
- Office Systems Management
- Point of Sales System (POS)
- Clerical Skills
- Exceptional Interpersonal Skills
- Team Worker
- Goal Driven
- Quick Learner
- Highly Motivated
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Attention to Detail
Hobbies and Interests
- Reading
- Travel
- Meeting people
- Craft work
- Bible studies
- Public speaking
Affiliations
- New Providence Basketball Association (NPBA)
- Miss Bahamas Teen Organization (MBTO)- 2015 Contestant
- Youth Empowerment Program (YEP)
Additional Information
References available upon request
Timeline
International Student Enrollment Coordinator
The Global Learning Exchange (GLX)
2023.05 - 2024.03
Retail Sales Associate, Self Employed
Wright Rose Co. Baha
2021.11 - Current
Student Accounts Manager
Bahamas Institute of Business and Technology
2021.08 - 2021.11
International Student Enrollment Advisor
DeVry University
2021.04 - 2021.08
International Student Accounts Manager
DeVry University
2021.04 - 2021.08
Administrative Assistant
Bahamas Institute of Business and Technology
2019.09 - 2020.03
Receptionist & Dr's Assistant
Nassau Orthopedics
2017.11 - 2019.01
Monitoring Dispatcher
Security Systems International
2017.05 - 2017.11
Sales Assistant
Tart Frozen Yogurt
2016.05 - 2016.10
Sales Representative
Petra's Universal Studio of Beauty
2015.04 - 2016.05
Bachelor's Degree in Accounting Management -
DeVry University
Associate Degree in Business Administration -
Bahamas Institute of Business & Technology
High School Diploma -
Doris Johnson Senior High School
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