Tianna Gomez
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Pension Administrator
RF Bank& Trust
03.2023 - Current
- Acted as primary liaison for Employee Pension benefit, vested participants, beneficiaries queries and administration, pension payments and pension document administration.
- Provided excellent client and pension administrative services to jurisdictional clients.
- Analyzed, researched and calculated routine individual employee pension benefits for terminations, retirements, beneficiaries and death.
- Client Pension Plan enrollment.
- Learned and adapted quickly to new technology and software applications
- Skilled at working independently and collaboratively in a team environment
Client Relationship Officer
Bank of The Bahamas
07.2022 - 03.2023
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Educated community about services by presenting key information.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Verified and filed daily department work.
- Maintained and built close relationships with customers through regular contact and visits
Client Service Representative
TradeZero Co.
11.2019 - 11.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Offered customer support via live chat and email, using Tawk.to Software, and also answering telephone calls.
- Assisted with software subscription choices.
- Troubleshot basic technical errors, on platform and website.
- Created paid demo accounts, and troubleshot technical errors on paid and free demo accounts.
- Solved clients issues and ensuring they were satisfied, and well informed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Accounts Officer
Commonwealth Bank
10.2018 - 11.2019
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Foreign Exchange Teller
Commonwealth Bank
10.2016 - 10.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Educated customers on use of banking website and mobile apps.
- Trained new team members.
Client Service Officer
MMG Bahamas LTD
03.2014 - 12.2014
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Scheduling meetings and appointments.
- Provided knowledgeable service and support for all customer needs
- Met customer call guidelines for service levels, handle time and productivity
Education
BBA - Banking And Finance
The University of The Bahamas
Nassau, Bahamas 05.2016
Skills
- Efficient and Detail-Oriented
- De-escalation Techniques
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Multitasking
- Customer Data Confidentiality
- LiveChat Messaging
- Administrative and Office Support
- Customer Experience
- Remote Work Experience
- Data Entry
- Problem-solving
- Time management
Timeline
Pension Administrator
RF Bank& Trust
03.2023 - Current
Client Relationship Officer
Bank of The Bahamas
07.2022 - 03.2023
Client Service Representative
TradeZero Co.
11.2019 - 11.2021
Accounts Officer
Commonwealth Bank
10.2018 - 11.2019
Foreign Exchange Teller
Commonwealth Bank
10.2016 - 10.2018
Client Service Officer
MMG Bahamas LTD
03.2014 - 12.2014
BBA - Banking And Finance
The University of The Bahamas
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