Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Accomplishments
Timeline
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T’Quavia Rolle

Nassau

Summary

Outgoing and detail-oriented, proficient at building and maintaining professional relationships. An autonomous worker committed to providing high quality services as well as seeking to leverage my interpersonal skills to provide a friendly, and comfortable atmosphere for guests and/or customers as well as my fellow colleagues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Contact Centre Agent

ALIV/ Cable Bahamas
09.2023 - Current
  • During this customer facing position, I provided technical and or customer support to our subscribers through personal interface or utilizing various electronic and multimedia channels. As a contact center agent at Aliv under the umbrella of Cable Bahamas my duties included however were not limited to:
  • Serving customers by determining requirements, answering inquires, troubleshooting, resolving problems, fulfilling requests, and maintaining database by updating profiles during customers’ interactions.
  • Processed payments and applied to customer balances
  • Maintained high volume of calls and met demands of busy and productive group.
  • Provided prompt customer support with a professional, friendly and patient attitude
  • Proactively memorized over 55 company products and services
  • Trained 6 new hires and 3 seasoned employees thus far on company- specific policies, procedures, and compliance guidelines
  • Listened, diagnosed, and resolved technical issues guiding users through step by step solutions
  • Worked closely with Customer Support Experience Supervisors and other departments to promote collaborative approach to problem solving to enhance customers’ overall experience.

Server / Food and Beverage Reservations Clerk

Sandals Emerald Bay
08.2021 - 08.2023
  • As a Server at this illustrious resort my focal priority was guest satisfaction therefore, my particular duties that would succeed and exceed in this title were:
  • Taking orders/ being aware and educated of the menu to help with recommendations.
  • Setting and clearing tables and/or dishes.
  • Being attentive to diners such as ensuring needs are met during their experience as well as drink refills.
  • Addressing service issues if need be promptly and swiftly, referring to management in extreme cases.
  • Ensuring service station, tables, and sometimes the kitchen (back station) were properly sanitized.
  • Adequately preparing the service station for the next meal period.
  • Greeting and seating guests.

Receptionist/Sales Associate

Automotive Industrial Distributors (AID), Wulff Road
09.2020 - 07.2021
  • Customers warmly greeted as soon as they approached the area. Answered, screened and forwarded incoming phone calls providing basic and accurate information in-person and via phone/email, as well as performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Sales Associate

Sugar Apple Entertainment Stir Up The Fun, Lynden Pindling International Airport
08.2019 - 02.2020
  • Worked closely with customers to determine their wants/desires and answered their questions about our product to recommend the right solutions for an overall satisfying experience.

Cashier/ Phone Operator

Marco’s Pizza, Southwest Plaza
02.2018 - 01.2019
  • Facilitated money transactions by receiving mostly cash notwithstanding credit/debit cards and cheques as well.

Secretary Assistant (Support Staff)

University of The Bahamas, Oaks Field
06.2018 - 08.2018
  • Trained and gained experience in basic (first level) office procedure.

Tax Compliance Officer's Assistant

Department of Inland Revenue, Carmichael Plaza
08.2016 - 08.2016
  • Assisted in inspecting tax cases by the Government.

Education

Bachelor's Degree - Electrical Engineering

University of The Bahamas

National High School Diploma - undefined

C.V. Bethel Senior High School
06.2017

Skills

  • Excellent Communication Skills
  • Team player
  • Inviting personality
  • Strong Ability to Work Under Pressure
  • Adaptability
  • Self- Management
  • Flexible
  • Multitasker
  • Problem Solver

Certification

  • 2022-03 Sandals Emerald Bay Annual Prestige Awards ‘Legendary Team Member’ Nominee.
  • 2017-10 Commonwealth of The Bahamas National Youth Award Honoree.
  • 2017-06 National High School Diploma.
  • 2017-08 6 BGCSE Subjects: English Language Mathematics Biology History Graphical Communication Electrical Installation.
  • 2014-08 5 BJC Subjects: English Language, Mathematics, General Science, Religion, Family & Consumer Science.

References

Jamaal, Ferguson, Food and Beverage Director, 1-242-821-0781, Sandals Emerald Bay

Hobbies and Interests

Leadership/ Empowerment Clubs, Track & Field, Outreach Programs

Accomplishments

  • 2017 Most Improved in Electronics and Electricity
  • GSSSA Volleyball Championship Senior Girls Pennant Winners
  • Youth Empowerment Program Secretary (Student Association 2016-2017)
  • Youth Empowerment Program Secretary Assistant (Southwest 1 District 2015-2016)
  • Youth Empowerment Program Director of Public Relations (Student Association 2015-2016)
  • Youth Empowerment Program President (Southwest 1 District 2016-2017)

Timeline

Contact Centre Agent

ALIV/ Cable Bahamas
09.2023 - Current

Server / Food and Beverage Reservations Clerk

Sandals Emerald Bay
08.2021 - 08.2023

Receptionist/Sales Associate

Automotive Industrial Distributors (AID), Wulff Road
09.2020 - 07.2021

Sales Associate

Sugar Apple Entertainment Stir Up The Fun, Lynden Pindling International Airport
08.2019 - 02.2020

Secretary Assistant (Support Staff)

University of The Bahamas, Oaks Field
06.2018 - 08.2018

Cashier/ Phone Operator

Marco’s Pizza, Southwest Plaza
02.2018 - 01.2019

Tax Compliance Officer's Assistant

Department of Inland Revenue, Carmichael Plaza
08.2016 - 08.2016

National High School Diploma - undefined

C.V. Bethel Senior High School

Bachelor's Degree - Electrical Engineering

University of The Bahamas

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T’Quavia Rolle