Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tracy Nealy

Nassau

Summary

Dynamic Housekeeping Manager at Fairfield with a proven track record in training and mentoring staff, enhancing guest relations, and optimizing inventory management. Expert in cleaning and sanitation, I effectively reduced waste while fostering a positive work environment, ensuring high standards of service and operational excellence.

Overview

20
20
years of professional experience

Work History

Housekeeping Manager

Fairfield
06.2023 - 11.2023
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.
  • Managed staff of 10 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Expeditor

Crazy Fish
11.2022 - 05.2023
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.

Asst Manager

Guthrie's
01.2022 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Crew Member

Dunkin Donuts
03.2013 - 07.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Asst Chef

Fernandez Bay Resort
11.2003 - 02.2007
  • Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
  • Assisted head chef in cooking dishes according to ingredients.
  • Chopped ingredients and garnishes.
  • Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.

Education

Old Bight Primary
Cat Island

Bahamas Baptist Community College
Nassau

High School Diploma -

Old Bight High School
Cat Island

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest relations

Interests

Travel, culinary and food

Timeline

Housekeeping Manager

Fairfield
06.2023 - 11.2023

Expeditor

Crazy Fish
11.2022 - 05.2023

Asst Manager

Guthrie's
01.2022 - 11.2022

Crew Member

Dunkin Donuts
03.2013 - 07.2018

Asst Chef

Fernandez Bay Resort
11.2003 - 02.2007

Old Bight Primary

Bahamas Baptist Community College

High School Diploma -

Old Bight High School

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Tracy Nealy