Trinee Thompson
Nassau
Summary
Experienced team member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs with perseverance and determination.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Sandyport Beach Resort
03.2024 - Current
- Greeting guests in a friendly and professional manner.
- Collect room deposits, fees, and payments.
- Maintain accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Front Desk Agent
Holiday Inn Express Hotel
12.2022 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs.
Nail Technician
Self-employeed
02.2021 - 12.2022
Bartender (Part Time)
Rake 'N' Scrape
03.2022 - 09.2022
- Served customers during high volume periods during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cocktail Server
Franky Gone Bananas
12.2018 - 03.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Cashier
Super Value Food Store
04.2015 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Noble Preparatory Academy
Nassau, Bahamas06.2014
Skills
- Communication skills
- Interpersonal Skills
- Multitasker
- Problem-solving skills
- Knowledge of POS Systems, Opera, StayNTouch, Excel, Microsoft Office
- Adaptability
- Detail- oriented
- Phone and Email Etiquette
Personal Highlights
Highly motivated, reliable, honest, dependable with excellent customer service and communication skills.
Additional Information
Tiffany Melendez
Front Office Manager
Holiday Inn Express (U.S)
Work: (716) 775-0007
Cell: (716) 951-2277
Joseph Alindogan
Manager
Titan Hospitality
Cell: (242) 815-7559
Anna Wells
Supervisor
Paradise Island Bridge Authority
Cell: (242) 816-5838
Deandra Lewis
Shift Supervisor
Violas Bar & Restaurant
Cell: (242) 434-7350
Timeline
Front Desk Agent
Sandyport Beach Resort
03.2024 - Current
Front Desk Agent
Holiday Inn Express Hotel
12.2022 - 05.2023
Bartender (Part Time)
Rake 'N' Scrape
03.2022 - 09.2022
Nail Technician
Self-employeed
02.2021 - 12.2022
Cocktail Server
Franky Gone Bananas
12.2018 - 03.2020
Cashier
Super Value Food Store
04.2015 - 07.2017
High School Diploma -
Noble Preparatory Academy
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