Ujjwal Shrestha
Lalitpur
Summary
Passionate and accomplished professional with a strong background in sales & marketing, business development, project management, team leadership, and customer service. Seeking a challenging role where I can utilize my skills and expertise to drive strategic growth initiatives within a dynamic team environment.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Daraz Kaymu Pvt. Ltd.
Kathmandu, Nepal
08.2022 - 03.2024
- Led a team of business development officers to grow the client base in Kathmandu, Pokhara, Bharatpur, Biratnagar, Butwal, Janakpur, and Birgunj.
- Implemented sales strategies for clients in FMCG, Electronics, Lifestyle, and Fashion industries.
- Prospected and secured business partners, sellers, vendors, and brands to expand the product catalog.
- Developed strategies to attract and onboard new clients.
- Collaborated with marketing, operations, and finance teams to align and support business goals.
- Conducted market research to identify trends, competitive landscape, and growth opportunities.
- Monitored KPIs like sales volume, revenue, and customer satisfaction to track progress and identify improvement areas.
- Represented the platform at industry events to enhance brand visibility and form strategic partnerships.
- Acted as the main contact for clients, addressing their queries and concerns efficiently.
System & Process Executive
Daraz Kaymu Pvt. Ltd.
Kathmandu, Nepal
08.2021 - 08.2022
- Process Creation & implementation and migration projects in the system
- System configurations and SOP alignment
- User Acceptance Testing
- Participated in development of various modules for Daraz app and website, ensuring quality across the product development lifecycle
- Solution-oriented and communicative contact person between our customers, the operational business and internal technical departments
- Analysis and optimization of work/process sequences in relation to the systems used and the comprehensive process design.
Issue Resolution Associate
Daraz Kaymu Pvt. Ltd.
Kathmandu, Nepal
09.2020 - 08.2021
- Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive image of company in the customer's mind and adhering to corporate terms & conditions
- Work collaboratively with internal departments on usual or high impact cases
- Produce templates that streamline processes and keep these updated
- Contribute to the work of the team as required, including data entry and checking, problem solving, producing reports, etc.
Customer Support Executive
Daraz Kaymu Pvt. Ltd.
Kathmandu, Nepal
09.2019 - 09.2020
- Serve customers by providing product and service information and resolving product and service problems
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommends feedbacks and suggestions to management by collecting customer information and analyzing customer needs
- Contributes to team effort by accomplishing related results as needed.
School Teacher
GYANDA Academy
Birgunj, Nepal
03.2015 - 07.2019
- Teaching Primary and secondary level Students
- Documenting & Reporting
- Communicating with Parents
- Organizing & Managing Programs in the school.
School Teacher
GHP Secondary School
Birgunj, Nepal
04.2014 - 03.2015
- Teaching Primary level Students
- Documentation & Reporting
- Communicating with Parents
- Organizing & Managing Programs in the school.
Education
Masters Degree in Business Studies -
Shanker Dev Campus
Kathmandu, NepalBachelor's Degree in Business Studies -
Thakur Ram Multiple Campus
10+2 -
Birgunj Public Higher Secondary School
SLC -
Himalayan Secondary School
BirgunjSkills
- Business Development
- Sales
- Customer Service
- Project Management
- Microsoft Office and Google Workspace
- Good Verbal and Written Communication Skill
- Team building and leadership
- Problem Solving
Training
- Building Social Media Skills from NIIT, Birgunj
- Internship from Sanima Bank (Head Office), Kathmandu
Personal Information
- DOB: 9 September 1995
- Marital Status: Single
- Current Address: Ekantakuna, Lalitpur, Nepal
- Permanent Address: Birgunj, Parsa, Nepal
- Hobbies: Music, Sports and Travelling
References
- Ashok Khanal - Seller Acquisition Manager - Daraz Kaymu Pvt. Ltd.
9705468326, ashok.khanal91@gmail.com
- Nawin Rana - Head of Seller Acquisition and Incubation - Daraz Kaymu Pvt. Ltd.
9820113789, nawin.rana@daraz.com.np
- Prashant Burlakoti - Head of Marketplace Operations - Daraz Kaymu Pvt. Ltd.
9802335282, prashant.burlakoti@daraz.com.np
Timeline
Business Development Manager
Daraz Kaymu Pvt. Ltd.
08.2022 - 03.2024
System & Process Executive
Daraz Kaymu Pvt. Ltd.
08.2021 - 08.2022
Issue Resolution Associate
Daraz Kaymu Pvt. Ltd.
09.2020 - 08.2021
Customer Support Executive
Daraz Kaymu Pvt. Ltd.
09.2019 - 09.2020
School Teacher
GYANDA Academy
03.2015 - 07.2019
School Teacher
GHP Secondary School
04.2014 - 03.2015
Masters Degree in Business Studies -
Shanker Dev Campus
Bachelor's Degree in Business Studies -
Thakur Ram Multiple Campus
10+2 -
Birgunj Public Higher Secondary School
SLC -
Himalayan Secondary School