Valentino Dean
Nassau
Summary
Forward-thinking worker with over20 years of experience in customer and guest services. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in communication and maintaining relationships with diverse range of guest in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Security Officer
Albany
08.2019 - Current
- Oversee daily monitoring and patrol buildings, grounds, and work sites.
- Review both security camera footage and live feeds to spot trespassers and criminal activity.
- Monitor and authorize entrance and departure of employees and visitors daily.
- Patrol and monitor premises in company vehicle, on bicycle and by foot.
- Secure premises and personnel by patrolling property and monitoring surveillance equipment.
- Update shift logs and produced daily reports to document security activities and specific incidents.
Restaurant Supervisor
Colors by the sea
10.2018 - 07.2019
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Bartender
Atlantis Resort
08.2008 - 10.2018
- Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained accurate cash drawer of $500per shift.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Waiter
Sun And Resturant
10.2003 - 07.2008
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Busser
Compass Point
08.1998 - 09.2003
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Maintenance
Town Centre Mall
09.1997 - 07.1998
- Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Education
High School Diploma -
Government High School
Bahamas Games Blvd,06.1997
Palmdale Primary
Madeira Street06.1991
Skills
- Maintenance knowledge
- Customer service-focused
- Guest experiences
- Policy and Procedure Adherence
- Strategic Planning
- Verbal and written communication
- Budgeting
- Cultural awareness
- Microsoft Office
Timeline
Security Officer
Albany
08.2019 - Current
Restaurant Supervisor
Colors by the sea
10.2018 - 07.2019
Bartender
Atlantis Resort
08.2008 - 10.2018
Waiter
Sun And Resturant
10.2003 - 07.2008
Busser
Compass Point
08.1998 - 09.2003
Maintenance
Town Centre Mall
09.1997 - 07.1998
High School Diploma -
Government High School
Palmdale Primary
Similar Profiles
Pauline SOURYPauline SOURY
Operateur de production at ALBANYOperateur de production at ALBANY
Tina FosterTina Foster
Cook at AlbanyCook at Albany
Dorancy PierreDorancy Pierre
Strimmer at AlbanyStrimmer at Albany