Victoria Collie
Nassau, Bahamas
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Head Server/Cashier
Pirate Republic Brewing Co.
01.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Server/Barista/Cashier
British Colonial Hilton Hotel
05.2016 - 02.2022
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Memories Resort
01.2014 - 01.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Casino Cage Cashier
National Casino & Bartending Institute
01.2024
Front Desk Agent
Bahamas Institute of Business And Technology
Solider Road, NP 01.2014
High School Diploma -
C. I. Gibson Senior High School
Balliou Hill Road, NP12.2007
Skills
- Adobe Photoshop
- Microsoft Office
- Multitasking skills
- Upselling techniques
- High-volume dining
- Training employees
- Cash Handling
- POS Systems
Extra-Curricular Activities
- Travelling
- Church ministering
- Volunteering
Timeline
Head Server/Cashier
Pirate Republic Brewing Co.
01.2023 - 01.2024
Server/Barista/Cashier
British Colonial Hilton Hotel
05.2016 - 02.2022
Server
Memories Resort
01.2014 - 01.2016
Casino Cage Cashier
National Casino & Bartending Institute
Front Desk Agent
Bahamas Institute of Business And Technology
High School Diploma -
C. I. Gibson Senior High School
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