Vishal Kumar Sony

• Provided comprehensive educational guidance to students by conducting one-on-one counselling sessions.
• Prepared students for higher education interviews, boosting acceptance rate into desired institutions.
• Strengthened relationships between parents, teachers and administrators via regular communication.
• Organised open days for prospective students, showcasing the institution's strengths and offerings.

Resolved customer complaints professionally, resulting in enhanced customer satisfaction.

• Managed incoming calls and directed them to appropriate departments, streamlining communication processes.
• Updated visitors' logs daily, ensuring accurate data entry for efficient record-keeping..
• Monitored visitor access meticulously, enhancing security within premises.
• Coordinated with maintenance staff to ensure cleanliness and hygiene standards were met in the lobby area.