Vivek Shrestha
Sydney,P3
Summary
A dedicated and cheerful hospitality professional with seven years of immersive experience in creating exceptional guest experiences. My journey in hospitality has honed my ability to anticipate needs and deliver service excellence effortlessly. Beyond my hospitality expertise, I am deeply passionate about photography and film. I find immense joy in capturing moments that tell compelling stories and evoke emotions. This passion infuses my work with a unique perspective and creativity.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Nandos ANZ
sydney, NSW
01.2024 - 12.2025
- Coordinated employee schedules to ensure adequate staffing levels.
- Assisted in managing daily store operations and team performance.
- Trained and mentored new staff on company policies and procedures.
- Collaborated with upper management on promotional planning initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Shift Supervisor
Zeus Street Greek
North Sydney
11.2022 - 12.2023
- Ensuring prompt and friendly customer service.
- Ordering food, alcohol, and cleaning supplies.
- Supervising the preparation, display, and delivery of food and drinks.
- Reducing operational costs
All Round/Supervisor
Nandos ANZ
Sydney , NSW
06.2016 - 06.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Complied with company policies, objectives and communication goals.
Supervisor
Pranjals Laundry services
Sydney/Huntershill
03.2020 - 01.2023
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Advance Diploma Tourism And Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechnic
Sydney, NSW09.2021
Bachelor of Tourism And Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechic
Sydney, NSW10.2023
Certificate IV - Cookery
Training For Knowledge And Livelihood
Parramatta, NSWSkills
- Good Work Ethic
- Team Building
- Training & Development
- Active Listening
- Team Management
- Problem-Solving
- Leading Team Meetings
- Verbal and Written Communication
Timeline
Assistant Store Manager
Nandos ANZ
01.2024 - 12.2025
Shift Supervisor
Zeus Street Greek
11.2022 - 12.2023
Supervisor
Pranjals Laundry services
03.2020 - 01.2023
All Round/Supervisor
Nandos ANZ
06.2016 - 06.2022
Advance Diploma Tourism And Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechnic
Bachelor of Tourism And Hospitality Management - Tourism And Hospitality Management
Academies Australasia Polytechic
Certificate IV - Cookery
Training For Knowledge And Livelihood