Wal-Tia Rolle
Nassau
Summary
Experienced analyst with a strong focus on data interpretation, financial modeling, and strategic planning. Proven track record of collaboration and consistently delivering results. Adaptable to changing needs and known for reliability. Skilled in data visualization, problem-solving, and effective stakeholder communication. Recognized by employers for possessing an analytical mindset, strong teamwork abilities, and a consistent performance record.
Overview
17
17
years of professional experience
Work History
Asset Servicing Analyst-Manager
Citibank, NA Bahamas Branch
10.2017 - Current
- A part of the Alternative Investment Operations Team, responsible for facilitating investments in Hedge and Private Equity and Real Estate Funds for several offshore businesses
- Promoted from Assistant Manager of Cash and Trade to Asset Servicing Analyst Manager in January 2022
- Consistently receives evaluation ratings that exceed objective expectations
- Works closely with bankers and fund administrators to perform functions that provide stellar investor experiences
- Works in a high paced environment balancing multiple tasks with tight deadlines
- Reviews and approves all cash and trade processing items (Subscriptions, Redemptions, Capital Calls and Distributions) relative to Hedge and Private Equity transactions in excess of millions of dollars
- Processes ACH wire transfers and cross border transfers for foreign currencies
- Research analyst- investigates any queries that arise from bankers and service officers on behalf of clients
- Reconciles team owned accounts daily, weekly and monthly reporting to and working closely with the Financial Control Team
- Prepares overdraft collateral account report in accordance with Volcker Rule and Regulation W, checks and clears overdrawn client accounts accordingly
- Provides notices to bankers for clients expected financial activity
- Host weekly team meetings to discuss pending tasks and the blueprint to achieve them
- Assists with internal and external provision of testing items for auditors
- Worked on several ad hoc assignments and special projects to reconcile outstanding accounts and balances before my tenor
- Teams with international technical team members to test and implement systems for new global applications, offering insight into what features were necessary for more efficiency in processing for my team
- Responsible for orchestrating new training methods across teams
- Point person of contact for local and global teams requiring necessary information as well as relaying new processes and procedures that need to be presented to my team
- Aids in reducing manual touch points in processing for swift execution of duties
Operations Supervisor- Branch & Central Treasury
Commonwealth Bank
10.2014 - 10.2017
- Responsible for the Central Processing Unit of the bank in dual custody functioning as the liaison between the bank and the Central Bank of The Bahamas in regards to cash orders and deposits, managing the bank's cash limits
- Reconciled invoices for payables without prior training in a timely manner
- Co-supervision of Customer Service Representatives
- Balanced and ensured ABM's were equipped with cash within their limits in branch and offsite
- Found cash differences derived from others inabilities to balance that would have resulted in loss to the company
- Selected as one of the bank’s top 20% performers and chosen to enroll in online courses to enhance functionality and knowledge
- Implemented a new excel worksheet for the branch’s general ledger clearing which provided efficiency and organization in reconciling items
- Promoted from Branch Treasury Custodian to Central Treasury Custodian in 2016
Verification/Compliance Officer
Commonwealth Bank
10.2013 - 09.2014
- Timely review of the branch’s daily transactions insuring that staff followed policies and procedures when processing transactions
- Examined customer credit files ensuring proper risk ratings were affixed, correct product codes were attached, and there was no fraudulent activity taking place by the employee or the customer
Customer Service Representative
Commonwealth Bank
02.2008 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated in numerous capacities across branches in capacities of Teller, Accounts Officer and Junior Operations Supervisor
Education
No Degree - Intermediate AML & Compliance Systems Certificate
Bahamas Institute of Financial Services
Shirley Street11-2020
Bachelor of Business Administration - Finance
Omega College
01.2015
Fraud & Security Certificate -
Clearing Banks Association
01.2015
AIB Principles of Banking Certification -
American Bankers Association
01.2013
Associate of Business Administration - Accounting
Omega College
01.2012
Associate of the Institute of Financial Services - Part 1
Bahamas Institute of Financial Services
01.2011
Skills
- Adaptability
- Excellent Communication
- Account Reconciliation
- Team Collaboration and Leadership
- Risk & Compliance Analysis
- Emotional Intelligence
- Microsoft Office
- Research
- Problem Solving
- Analytical Thinking
- Retains Information Quickly
- Multiple Priorities Management
Accomplishments
- Cititrust Awards of Gratitude
- Commonwealth Bank Top Performer
- Honor Graduate
- Governor General Youth Award Recipient
Timeline
Asset Servicing Analyst-Manager
Citibank, NA Bahamas Branch
10.2017 - Current
Operations Supervisor- Branch & Central Treasury
Commonwealth Bank
10.2014 - 10.2017
Verification/Compliance Officer
Commonwealth Bank
10.2013 - 09.2014
Customer Service Representative
Commonwealth Bank
02.2008 - 09.2013
Bachelor of Business Administration - Finance
Omega College
Fraud & Security Certificate -
Clearing Banks Association
AIB Principles of Banking Certification -
American Bankers Association
Associate of Business Administration - Accounting
Omega College
Associate of the Institute of Financial Services - Part 1
Bahamas Institute of Financial Services
No Degree - Intermediate AML & Compliance Systems Certificate
Bahamas Institute of Financial Services
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