Yub Raj Joshi
Dhangadhi
Summary
Branch Manager with expertise in customer relationship management and market analysis. Successfully developed training programs and community outreach initiatives, driving operational efficiency and meeting diverse customer needs. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
15
15
years of professional experience
Work History
Branch Manager
Himshikhar Multipurpose Co-operative Ltd
Kailari-1, Hasuliya
02.2020 - 08.2025
- Oversaw daily branch operations and ensured Cooperative with its policies.
- Managed staff schedules and delegated tasks to enhance workflow efficiency.
- Developed training programs for new employees to improve service quality.
- Coordinated community outreach programs to strengthen local engagement efforts.
- Analyzed market trends to adjust branch strategies and meet customer needs.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Cashier
Himshikhar Multipurpose Co-operative Ltd
Dhangadhi
01.2011 - 09.2020
- Processed cash transactions accurately and efficiently for customer purchases.
- Maintained cash drawer balance and reconciled discrepancies daily.
- Assisted customers with inquiries regarding payments and transactions.
- Managed end-of-day closing procedures and reported cash flow data.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Trained new staff on cash handling procedures and customer service protocols.
- Ensured compliance with financial policies and security measures during transactions.
Education
High School Diploma -
Sudur Pachimanchal Secondary School
Dhangadhi-402-2008
GED -
Panchodaya Secondary School
Dhangadhi-506-2006
Skills
- Branch operations
- Staff management
- Training development
- Customer engagement
- Market analysis
- Customer relationship management
Languages
English
Beginner
A1
Affiliations
Lions Club International (Lions Club Of Dhangadhi Health & Medico)
References
References available upon request.
Timeline
Branch Manager
Himshikhar Multipurpose Co-operative Ltd
02.2020 - 08.2025
Cashier
Himshikhar Multipurpose Co-operative Ltd
01.2011 - 09.2020
High School Diploma -
Sudur Pachimanchal Secondary School
GED -
Panchodaya Secondary School