YVETTE D. FERGUSON
Nassau,Bahamas
Summary
Seeking an opportunity to add value by contributing my experience while seeking avenues to grow professionally. Possess effective communications skills and the ability to relate with and train persons on all backgrounds and demographics.
Overview
2015
2015
years of professional experience
Work History
Casino Shift Manager
ATLANTIS
Nassau, Bahamas
- Supervised daily casino operations, ensuring compliance with established protocols and standards.
- Managed staff scheduling, optimizing workforce efficiency during peak hours.
- Trained new employees on operational procedures and customer service excellence.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
Concierge
ATLANTIS RESORT
Paradise Island
01.2012 - 02.2015
- VIP/Guest Service Manager 2012-2013
- Asst. Director of VIP/Guest Service 2013-2014
- Tables Games Supervisor/Dual Rate Pit Manager 2014-Present
CARIB TICKETS (PART-TIME)
01.2010 - 01.2012
- Responsible for the sale of Junkanoo Tickets
- Public Relations
- Marketing
- Responsible for scheduling
SHIFT MANAGER
CRYSTAL PALACE CASINO
01.1988 - 01.2010
- Maintained constant customer service and product knowledge.
- Enforce regulations as it pertains to the laws that govern the Bahamas.
- Train and supervise personnel in all areas.
- Liaison between staff and management to address problems requiring immediate long term resolve.
- Assist with office administrative duties.
- Making profitable decisions on the Company’s behalf.
- Developed and managed the daily operations of the entire complex.
FRONT DESK SUPERVISOR
BRITANNIA HOTEL
01.1984 - 01.1988
- Supervise daily check in – check out.
- Extend highest level of customer service at all times.
- Ensure open lines of communication and accurate information and procedures are adhered to.
- Facilitate a creative and safe environment with diversified and stimulating recreational activities.
- Train all personnel to reach their full potential.
- Protecting Company’s revenue and assets
RECEPTIONIST
NEW PROVIDENCE DEVELOPMENT CO.
01.1982 - 01.1984
- Perform filing and typing.
- Answer telephone inquiries from customers and businesses in a cordial and polite manner.
- Handled cash transactions for payment on Water and other accounts.
Education
Diploma -
AQUINAS COLLEGE
01-1981
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Training and mentoring
- Detail-oriented approach
- Problem-solving
GUEST RELATIONS
Team management
Policy enforcement
References
References available upon request.
QUALIFICATIONS
- Wealth of experience in the Gaming Industry
- Skilled in daily operations of Casinos
- Possess typing and short hand skills
- Possess a strong understanding of the Internet industry
- Very comfortable with scheduling and payroll
Timeline
Concierge
ATLANTIS RESORT
01.2012 - 02.2015
CARIB TICKETS (PART-TIME)
01.2010 - 01.2012
SHIFT MANAGER
CRYSTAL PALACE CASINO
01.1988 - 01.2010
FRONT DESK SUPERVISOR
BRITANNIA HOTEL
01.1984 - 01.1988
RECEPTIONIST
NEW PROVIDENCE DEVELOPMENT CO.
01.1982 - 01.1984
Casino Shift Manager
ATLANTIS
Diploma -
AQUINAS COLLEGE