Devonya Rolle
Nassau
Summary
Collections Officer with fantastic customer service and customer relations skills. Willingness to contribute to the overall team's success. Excellent negotiation skills and remain calm under pressure.
Overview
10
10
years of professional experience
Work History
Collections Officer
Ministry Of Economic Affairs; Collections Centre
09.2021 - Current
- Collect documents from the different government OFFICES
- Filing
- Issue documents to persons who have applied for their documents or on behalf of another person with proper authorization
- Contact government AGENCIES on behalf of customers regarding their documents; misinformation, documents not found, or any other issues and concerns
- Help customers with setting up accounts, resolving issues with accounts and applying for a document(s).
- Increased overall collections efficiency by implementing innovative strategies for the Centralized Collection Centre.
- Enhanced team performance through ongoing coaching, and support for fellow Collections Officers.
Cashier/Customer Service Representative
Kruger Plastics
05.2020 - 12.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted in cleaning and stocking the shelves; making sure that all prices are correct.
Sales Professional
John Bull ltd
08.2018 - 09.2019
- Sold high-end jewelry and watches
- Completed a Sales Training Course
- Completed a Hearts On Fire diamond jewelry training
- Completed a Roberto Coin jewelry training
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Meet almost every quota per week in sales.
Administrative Assistant
Earn It Employment And Business Services
03.2015 - 04.2015
- Made phone calls to different businesses seeking job vacancies for persons in need of a job
- Report clients’ monies and applications along with documents or other concerns to the boss.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate/Inventory Assistant
Melissa Sears Fashion
12.2013 - 04.2014
- Sold clothing, jewelry, and school uniforms.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Pending Associate - Software Engineering
B.T.V.I
Old Trail RoadDiploma - Office Administration
C.V. Bethel Senior High School
East Street South06.2013
Diploma -
Black Point All Age School
Black Point, Exuma Cays06.2010
Skills
- Sales
- Attention to detail
- Strong work ethic
- Communication
- Leadership
- Resourcefulness
- Data Entry
- Proficient in Microsoft Office Suite
- Filing
- Vice President – Ladies Club CV Bethel Sr High 2010-2013
references
- Sandie Carey, Office Manager
Apex Underground Utilities and Construction Company
Soldier Road
Ph. (242) 807-0823
- McKenzie Pierre, Supervisor
Island Wholesale
Marathon Road
Ph. (242) 535-5640
- Dwynette Phillips, Teacher
Sybil Strachan Primary School
Carmichael Road
Ph. (242) 456-7789
volunteer experience
- Black Point All Age School (Exuma) – Teacher’s Aide for Summer Camp with the Royal Bahamas Police Force.
- Salvation Army – Bell Ringing
- Black Beard’s Cay – Beach cleanup
- Exuma Cays - Housekeeping
Timeline
Collections Officer
Ministry Of Economic Affairs; Collections Centre
09.2021 - Current
Cashier/Customer Service Representative
Kruger Plastics
05.2020 - 12.2020
Sales Professional
John Bull ltd
08.2018 - 09.2019
Administrative Assistant
Earn It Employment And Business Services
03.2015 - 04.2015
Sales Associate/Inventory Assistant
Melissa Sears Fashion
12.2013 - 04.2014
Pending Associate - Software Engineering
B.T.V.I
Diploma - Office Administration
C.V. Bethel Senior High School
Diploma -
Black Point All Age School
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