LEELA SAPKOTA
RAM
Kathmandu
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career 15 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Ambitious Food and Beverage Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language Known: English, Hindi, Nepali and Marathi
Work History
Food and Beverage Manager
Hotel Arts , Kathmandu
Kathmandu
05.2023 - Current
- Managed bar and wait staff and direct hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, manage work zones, and oversaw opening and closing duties.
- Trained food and beverage service personnel, confirming staff to provided recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Operations Manager
Hotel Arts , Kathmandu
Kathmandu
11.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Developed and implement strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Resident Manager
Kathmandu , Guest House.
Kathmandu, Bagmati
09.2012 - 08.2017
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Word History
IDUBS, English High School
Bhandup, Mumbai India 04.1995 - 03.2000
Skills
Operational protocols
undefinedCooking, Travelling
I love to cook in my spare time for family and friends,
Travel the places and gain knowledge about my profession.
Timeline
Food and Beverage Manager
Hotel Arts , Kathmandu
05.2023 - Current
Operations Manager
Hotel Arts , Kathmandu
11.2022 - Current
Resident Manager
Kathmandu , Guest House.
09.2012 - 08.2017
Bachelor of Arts - Word History
IDUBS, English High School
04.1995 - 03.2000
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