Milan Thakuri
Al Khail Gate, Al Quoz, Dubai, UAE
Summary
Energetic worker focused on delivering excellent service to guests. Tracks menu changes and personalizes recommendations for guest satisfaction. Collaborative with service staff and kitchen workers to exceed expectations with fast, delicious food. Organized, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations.
Overview
2
2
years of professional experience
Work History
Waiter
Hook Hospitality
01.2024 - 07.2024
- Welcoming the guest
- Presenting the menu, explaining it along with ongoing offers & promotions within the outlet.
- Taking order & posting in micros.
- Serving food & beverage as per design time .
- Taking Guest feedback about food & beverages ensuring they are satisfied on it & its value .
- During service trying to use the upselling technics to boost revenue.
- Delivering check and collecting bill payments with standards.
- Handle guest completion and register feedback and inform the senior.
- Escorting guest towards the exit saying “Thank you for dining with us & hope to see you again.
Food and Beverage Server
The Berkeley Dining Room (The Berkeley Hotel )
06.2023 - 12.2023
- Assisting with opening and closing duties are required and maintaining cleanliness of dining area and back of the house.
- Upselling menu items, handling cash and credit card transactions accurately.
- Providing excellent customer service by addressing any concerns or special requests.
Guest Service Agents, Concierge
The Berkeley Hotel Pratunam
12.2022 - 06.2023
- Greeting guest on arrival.
- Administering check-in and check-out.
- Assigning room keys to the guest
- Handle customer complaints, provide appropriate solution.
- Creating a friendly environment to the guest.
Barista Assistant
Global college International
07.2022 - 11.2022
- Barista training during bachelors in hotel management.
Education
Bachelors In Hotel Management(BHM)
Global College International
2023
Hotel Management
Sann International College
2018
Skills
- Basic Computer Skills like online research, MS word, MS-Excel
- Expert knowledge of Opera PMS System
- Marketing skills
- Organization Skills
- Customer Service
- Payment Processing
References
- MS: WIPAPORN SEENORPIA ( FRONT OFFICE MANAGER )
EMAIL: Fom@berkeleyhotel.co.th
- MS: MRLADA DONSAI ( HUMAN RESOURCE DEPARTMENT)
Timeline
Waiter
Hook Hospitality
01.2024 - 07.2024
Food and Beverage Server
The Berkeley Dining Room (The Berkeley Hotel )
06.2023 - 12.2023
Guest Service Agents, Concierge
The Berkeley Hotel Pratunam
12.2022 - 06.2023
Barista Assistant
Global college International
07.2022 - 11.2022
Bachelors In Hotel Management(BHM)
Global College International
Hotel Management
Sann International College
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